Supervisor Building Security

City of Toronto
55 John Street
Toronto, ON, Canada
M5V 3C6
  • Posted:
  • Jun-2-2017
  • Position:
  • Permanent, Full-time

Job Details

Major Responsibilities:

Reporting to the Manager, Corporate Security, the Supervisor, Building Security will administer the delivery of Security Control Centre and Mobile Patrol security services City-wide.

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members in a Security Control Centre and Mobile Patrol environment
• Influence and improve upon existing Security Control Centre and Mobile Patrol processes through innovation and operational change
• Develop and support strategic plans and projects to meet the Security Control Centre and Mobile Patrol goals and objectives
• Oversee training and exercises to ensure Security Control Centre and Mobile Patrol teams proficiency: conduct after action reviews to identify lessons learned and best practices
• Regularly review standard operating procedures and protocols to ensure the Security Control Centre and Mobile Patrol services continues to effectively meet operational requirements
• Ability to build strategic vision and drive organizational change
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Ensures all aspects of physical, personnel and operational security for an assigned service district and/or portfolio
• Coordinates security services to City owned and/or operated properties through the supervision of in-house staff and contract firms, and the maintenance and enhancement of various security systems
• Participates as a member of the management team by providing strong strategic operational direction, leadership and input related to goal setting
• Represents the Corporate Security's service interests at Community Council meetings and on various work groups, committees and project teams, as they relate to security, health and safety and emergency, labour disruption and event planning
• Maintains cooperative linkages with various law enforcement personnel, local Police divisions, emergency response agencies, local property owners and related organizations
• Provides project management services related to planned and on-demand security system installation and maintenance to ensure all standards, contracts and obligations are fulfilled
• Coordinates the preparation and compiles complete tender documents and specifications for tenders, Requests for Tenders, Requests for Quotations (RFQ), Requests for Expressions of Interest (REOI), and Requests for Proposals (RFP) for capital and operational contracts
• Provides advice, consultation, and support to local property managers and senior management staff on security systems, hardware, policies and procedures, health and safety, and life safety compliance
• Reviews and approves risk assessments and security audits and develops site specific standards, work plans and policies and procedures, to provide and enhance security at City facilities, that integrate with the Section’s vision, standards, work plans and procedures
• Develops and implements Divisional Security Plans
• Represents Corporate Security to City Divisions and acts as the security divisional contact for day to day security operations, investigations and emergency situations
• Promotes services and the Security Awareness Program provided by the Section throughout the corporation
• Ensures assigned staff interpret, adhere to and enforce security policies and various related Acts and Codes, including the Criminal Code and Trespass to Property Act
• Maintains a high level of functional knowledge of technical information to provide all aspects of modern corporate security for large and small building complexes, special events and the protection of personnel
• Ensures excellent customer service is provided to City Council, senior management, staff, employees and the public
• Attends court as a City witness as required
• Provides 24/7 coverage for emergencies

Key Qualifications:

1. Post-secondary education in a discipline pertinent to the job function, or the equivalent combination of education and/or related experience.
2. Experience leading, coaching, mentoring, developing, training and engaging employees with the ability to handle day to day personnel and labour relations issues.
3. Extensive experience in a leadership role in a Mobile Patrol Guard Supervisor position and Security Control Centre that is in compliance with CAN/ULC-S301-09.
4. Proven experience in alarm monitoring system applications including SBN, CCURE 9000 and Video Surveillance applications including Intellex and Milestone operating in a ULC environment.
5. Knowledge administering assigned budgets, including monitoring and maintaining expenditures.
6. Experience completing tender documents and contract specifications, Requests for Quotations (RFQ), Requests for Expressions of Interest (REOI), Requests for Proposals (RFP), for capital and operational contracts.
7. Comprehensive knowledge of common security policies and various related Acts and Codes, including the Criminal Code, Trespass to Property Act and AODA.
8. Ability to be an effective member of various teams including work groups, committees and management team.
9. Strong ability in creating security standards, work plans, policies and procedures and the maintenance enforcement of same.
10. Highly developed interpersonal skills, including verbal and written communication skills, with a commitment to diversity, equity, continuous improvement and innovation.
11. Advanced customer service skills, with the ability to deal with staff at various levels throughout the organization as well as the general public.
12. Highly developed conflict resolution and problem solving skills.
13. Effective decision making that promotes and fosters teamwork with the ability to manage change effectively within the mission and priorities of the division.

Work Locations:
• 703 Don Mills Road or;
• 18 Dyas Road or;
• 1050 Ellesmere Road.

Application Instructions

Please visit to apply.

Back to Listings