Field Supervisor (Field Security Supervisor)

Toronto Community Housing
931 Yonge Street
Toronto , ON, Canada
M4W 2H2
  • Posted:
  • Jun-9-2017
  • Position:
  • Permanent, Full-time

Job Details

Field Supervisor (Field Security Supervisor)
Job Requisition Number: 1416
Division: Community Safety Unit
Location: All locations
Address(es): 7 Glamorgan
30 Falstaff
Affiliation: Management & Exempt
# of Vacancies: 2
Vacancy Type: Full-time Permanent
Contract Length:
Minimum Salary $: 77,438.40
Maximum Salary $: 96,808.20
Grade: MA 07
Work Details (Days/hours): Rotating day and night Shifts, 12 hour shifts 4 day on - 4 Day off rotation - 40 hours per week
Existing or New: Existing
Posted Date: 5/10/17
Deadline to Apply: 5/25/17
About Toronto Community Housing Corporation
Toronto Community Housing Corporation (“TCHC”) is Canada’s largest social housing provider. We provide homes to 58,500 households with low and moderate incomes, in some 350 developments across the city. Our residents include seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. Our resident population reflects a broad diversity in terms of age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race, as well as increasing diversity in lifestyles and values. Our 1,600 employees work to achieve our vision of better homes, better neighbourhoods, and a better Toronto for all.

Make a difference
We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Field Supervisor, you will coordinate and supervise a large team of special constables and other security staff in providing community patrol and response coverage to TCH communities, incorporating site and mobile control, special constables, security dispatch service and parking services in conjunction with outside agencies such as the police, fire and ambulance services.
What you’ll do
Leading Staff/Managing Resources:
• Provide supervision and assign work to unionized staff
• Lead team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed
• Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement
• Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Prepare information for performance reviews
• Authorize and control vacation and overtime
• Supervise staff in all aspects of their duties including preparation of reports and correspondence.
• Lead, manage and motivate staff team to ensure effective teamwork, monitor work output, take a proactive approach to problem solving, resolve labour relations issues, ensures high standards of work quality and organizational performance
• Manage team resources ensuring effective and efficient use of resources
• Enter payroll, manage staff schedules
• Respond to/assist with collective agreement grievances, as required
• Identify risks and mitigation strategies
• Maintain memo book and records information in records management system in accordance with CSU procedures
• Prepare court documents
• Review and approve court/evidence related documents/reports of staff
• Prepare shift schedules
• Liaise with Operating Managers on tenancy issues arising from resident conduct
• Attend Landlord & Tenant Board hearings and court to present evidence
• Establish effective working relationships and partnerships with residents, other TCH staff, Toronto Police Service, Toronto Fire, EMS, community/social services, and others
• Attend Toronto Police Service divisional and City of Toronto meetings (e.g., crime management, Community Police Liaison Committees)
• Attend integrated TCH team meetings and provide input to assist in addressing and resolving tenancy management issues
• Attend resident/community meetings to address issues relating to community safety
Neighbourhood Safety
• Provide on-site support during crisis and emergency situations
• Coordinate and deploy staff
• Assist emergency services such as Fire, Police and EMS
• Liaise with Client Care Centre to ensure appropriate business unit response and notification
• Respond to calls for service
• Interact with contracted security guards
• Issue Provincial Offence Notices
• Enforce statutes, including making arrests, in accordance with the Criminal Code, Controlled Drugs and Substances Act, Liquor License Act, Mental Health Act, Trespass to Property Act, and Provincial Offences Act
• Enforce municipal parking-related bylaws

What you’ll need
• A college diploma in police foundations, law, criminal justice or related program or equivalent work experience
• Five (5) years of experience in a law enforcement agency or equivalent, with 2 years demonstrated supervisory experience,
• Possess and maintain full security and police clearance including fingerprinting and background check
• Possess and maintain Special Constable Status while employed as Field Supervisor
• Thorough knowledge of safety and security policies, practices, and techniques including on-site, mobile, bike patrol and dispatch systems
• Ability to effectively supervise, and mentor staff
• Knowledge of crisis intervention and investigative techniques to handle emergency situations
• Knowledge of relevant legislation, statutes, by-laws and practices including the Criminal Code, Residential Tenancies Act, Fire Safety Act, various municipal, parking and enforcement by-laws, building and safety standards
• Ability to apply TCH policies to ensure compliance and consistency in the delivery and assessment of safety security activities
• An understanding of TCH’s diverse communities
• Ability to apply applicable Collective Agreements, Workplace Discrimination and Harassment Policies
• Well-developed analytical and conceptual skills to evaluate deployment needs and assess responses required in emergency and crisis situations
• Well-developed organizational and decision-making skills
• Ability to liaise effectively with Police Departments, Fire Departments, other governmental agencies and staff
• Strong written communication skills to prepare management reports and briefing materials
• Must be able to work varying/rotating shifts (including days, afternoon, evenings, weekends, holidays) and flexibility to be re-assigned as necessary
• Must pass mandatory re-qualification training, tests and background investigation/checks, as required;
• Requires a valid, non-probationary, Province of Ontario class “G” driver’s license

A Clearance Letter is a formal document produced on secure paper indicating that the subject of the inquiry has no criminal convictions in the National Repository of Criminal Records maintained by the RCMP.
Police Clearance Letters can be obtained at various locations depending upon your area of residence. Please submit your Police Clearance Letter with your application.
Police Clearance Letters can be obtained at the following locations:

Toronto Police Headquarters
40 College Street

Peel Regional Police
7750 Hurontario Street

York Regional Police
9350 Yonge Street, or
17250 Yonge Street

Requests for Clearance Letters must be made in person. Some locations provide same day service. Please check the individual locations for their business hours. Letters are obtained at the applicants' expense.
CSU staff who have successfully completed a police background check within the previous 5 years shall not be required to submit a Police clearance letter as a part of the application processes.
All applicants will be required to submit a valid certification letter from Applicant Testing Services, Inc. (“ATS”) at time of job offer, failure to provide a valid certification letter will automatically prevent you from continuing through the selection process.
ATS is a private firm that specializes in the delivery of pre-hire screening testing for law enforcement, emergency services and other specialized careers. Testing is administered in different regions within Ontario throughout the year. Please visit or contact ATS directly at 1-800-429-7728 for additional information.

What’s next
Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.
Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes, better neighbourhoods, and a better Toronto for all. When submitting your application/resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.
We encourage you to continue to refer to our career page as new opportunities become available on a regular basis. Thank you for your interest in Toronto Community Housing!

________________________________________Accessibility for Applicants
Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.
If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at or call our accessible accommodations line at 416-981-4119. Please refer to the job requisition number when you contact us.

Application Instructions

Please apply through our online website at

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